Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of https://www.eshooter-world.com, including browsing, customer account registration, purchases, and interactions with our website.

The website is operated by E-SHOOTER TECHNOLOGY(HongKong) CO., LIMITED, a company registered in Hong Kong and operating under the Eshooter brand (“Eshooter,” “we,” “us,” or “our”).

Our online store is hosted on Shopify. Shopify provides the e-commerce platform, while the sale of products through our store is a transaction between you and Eshooter.

By accessing our website or placing an order, you agree to these Terms and the applicable policies referenced herein. If you do not agree, please discontinue using the website.

Nothing in these Terms excludes, restricts, or modifies any consumer right or legal protection that cannot lawfully be excluded, restricted, or modified.

2. Eligibility and Lawful Use

You may use our website and place orders only if you have the legal capacity required to enter into a binding agreement under the applicable law.

You are responsible for ensuring that your purchase and use of our products are lawful in your jurisdiction, including compliance with applicable age requirements.

You agree not to:

  • Use the website for fraudulent, unlawful, or unauthorized purposes.

  • Provide false, misleading, or incomplete information when placing an order.

  • Interfere with the website's security, availability, or functionality.

  • Attempt unauthorized access to our systems, accounts, or data.

  • Introduce malicious software or engage in harmful technical activity.

  • Copy, scrape, or commercially exploit website content without authorization or a legal right to do so.

  • Use our products or services in violation of applicable laws or third-party rights.

We may take reasonable steps to protect our website, customers, and business against misuse, subject to applicable law.

3. Products and Product Information

Eshooter develops and sells airsoft accessories and related products, including electronic trigger units, tracer units, targets, and other accessories.

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, compatibility information, and availability are accurate.

Product images may be illustrative. Actual appearance may vary due to lighting, display settings, production revisions, or other reasonable factors.

Product specifications and functions may change as products are improved. We will communicate material changes where required by law or where necessary to ensure that the product supplied matches the order.

Compatibility

Compatibility statements are based on available product specifications and testing. Unless explicitly guaranteed, compatibility with a specific airsoft replica, gearbox, motor, suppressor housing, electronic system, firmware version, or third-party accessory is not guaranteed.

Customers should review product specifications and contact us before purchasing if compatibility is uncertain.

A product's advertised compatibility does not remove the need to follow installation instructions or verify fitment and safe operation.

4. Product Availability and Pricing

Prices, currencies, available payment methods, product availability, and shipping charges will be displayed on the website or at checkout.

Unless expressly stated otherwise, displayed prices may exclude shipping charges, import duties, customs fees, and destination-specific taxes.

We make reasonable efforts to keep product listings and prices accurate. If an obvious pricing, description, or availability error occurs, we may contact you to clarify the order or take another lawful and appropriate action.

If an order is canceled after payment has been collected, we will arrange an appropriate refund in accordance with applicable law.

5. Customer Accounts

You may be able to create a customer account to manage orders, view order history, and access available account features.

You agree to provide accurate information and keep your account details reasonably up to date.

You are responsible for protecting your login credentials and notifying us promptly if you suspect unauthorized access.

We may suspend or restrict an account where reasonably necessary to address suspected fraud, security risks, unlawful activity, or material violations of these Terms. Any action will be subject to applicable law and any mandatory customer rights.

You may request account closure by contacting us. Account closure does not necessarily require immediate deletion of records that we must or may lawfully retain.

6. Orders and Order Acceptance

When you submit an order, you make an offer to purchase the selected products under these Terms.

An automated acknowledgment confirms that we have received your order. It does not necessarily mean that we have accepted the order or that a binding sales contract has been formed.

Order acceptance and contract formation will occur as indicated in our checkout process or order communications, subject to applicable law.

We may decline or cancel an order where legally permitted, including where:

  • The product is unavailable.

  • Payment cannot be authorized or verified.

  • We reasonably suspect fraud or unauthorized activity.

  • A material listing or pricing error has occurred.

  • Shipping to the destination is unavailable or unlawful.

  • Fulfilling the order would violate applicable law or carrier restrictions.

If we cancel an order after payment has been collected, we will issue an appropriate refund in accordance with applicable law.

Please review your order, shipping address, product selection, and contact information before checkout. Contact us promptly if you need a change. We cannot guarantee changes after processing or dispatch has begun.

7. Payments

Payment methods available at checkout are subject to the terms and availability of the relevant payment providers.

By submitting an order, you authorize the selected payment provider to process the payment for the order.

Payment processing may be handled by third parties. Their own terms and privacy notices may apply.

We do not guarantee that every payment method will be available in every country or for every order.

If a payment fails, is reversed, or is flagged for verification, we may delay processing or cancel the order as permitted by law.

8. Shipping and Delivery

We offer international shipping to selected destinations, subject to product availability, carrier coverage, customs requirements, and applicable law.

Shipping methods, charges, and estimated delivery times will be displayed during checkout or communicated through the applicable shipping policy.

Delivery estimates are provided for guidance unless expressly guaranteed. Delivery may be affected by customs clearance, carrier delays, public holidays, weather, incorrect addresses, and other circumstances beyond our reasonable control.

We will handle delivery obligations and shipping risks in accordance with the agreed shipping terms and applicable law.

Please ensure that your shipping address and contact details are accurate. Additional charges or delays caused by incorrect or incomplete information may be handled in accordance with our shipping policy and applicable law.

For a package that appears lost, damaged, or incorrectly delivered, contact us with your order number and available tracking information so that we can investigate.

9. International Orders, Customs, and Import Restrictions

Our products may be subject to different import, possession, age, safety, labeling, and transport requirements in different countries.

Before placing an order, you are responsible for checking whether the product can lawfully be purchased, imported, possessed, and used at the destination.

Unless otherwise stated at checkout or agreed in writing, import duties, customs charges, clearance fees, and destination-specific taxes may be payable in addition to the product price.

The party responsible for import charges and customs formalities will be determined by the checkout terms, agreed delivery arrangements, and applicable law.

We may refuse or cancel orders where shipment would violate applicable law, carrier requirements, or reasonable compliance controls. If an order cannot be fulfilled, any refund will be handled in accordance with applicable law.

We do not guarantee that customs authorities will release every shipment or that a particular product will be approved for import in every jurisdiction.

10. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, and cancellation rights are governed by our applicable Return & Refund Policy and any mandatory rights under the laws applicable to the transaction.

Please review the Return & Refund Policy before purchasing.

If a product arrives damaged, is incorrect, or has a defect, contact our customer service team and provide your order number and a description of the issue. Photographs or videos may be requested where reasonably necessary to assess the claim.

Any return authorization, return shipping arrangements, refund method, and processing time will be handled in accordance with the applicable policy and law.

Nothing in these Terms removes statutory cancellation, withdrawal, refund, repair, replacement, or other consumer rights that apply to your purchase.

11. Warranty

Certain Eshooter products may be covered by a manufacturer's warranty or a product-specific warranty policy.

The applicable warranty period, coverage, exclusions, claim process, and remedy will be stated in the relevant warranty documentation or product terms.

Customers should follow applicable installation, charging, operating, maintenance, and safety instructions.

A warranty may not cover damage caused by misuse, unauthorized modification, improper installation, accidents, or operation outside the product's stated specifications, to the extent such exclusions are lawful.

Any warranty exclusion or limitation applies only to the extent permitted by applicable law. Statutory consumer guarantees and other mandatory rights remain unaffected.

12. Product Safety and Proper Use

Customers must read and follow product instructions, warnings, installation guidance, and applicable safety information.

For electronic accessories, tracer units, electronic trigger units, targets, batteries, and Bluetooth-connected products, customers should:

  • Confirm compatibility before installation.

  • Follow the specified power supply, charging, and operating requirements.

  • Avoid unauthorized electrical or mechanical modifications that could create a safety risk.

  • Use products only for their intended purpose.

  • Keep small components, batteries, oils, and other unsuitable items away from children as appropriate.

  • Stop using a product if it appears damaged or operates abnormally, and contact customer support if necessary.

Where a product requires specialized installation or maintenance, customers should follow the relevant manufacturer's instructions or seek qualified assistance.

To the extent permitted by law, we are not responsible for damage caused by improper installation, misuse, unauthorized modifications, failure to follow instructions, or use outside stated specifications.

This provision does not exclude liability that cannot legally be excluded.

13. Airsoft Products and Legal Compliance

Eshooter products are intended for their stated airsoft, sporting, recreational, or accessory-related purposes.

Customers are responsible for complying with all laws applicable to purchasing, importing, possessing, installing, modifying, transporting, and using the products.

Some jurisdictions regulate airsoft replicas, imitation firearm accessories, lasers, batteries, electronic devices, or other related equipment. Requirements may vary by location.

You must not use our products or website for unlawful purposes.

We may decline or cancel an order if we reasonably believe that fulfilling it would violate applicable law or create a material legal or safety risk.

Nothing in this section changes the scope of any product's stated intended use or replaces the need to comply with local law.

14. Eshooter App and Bluetooth Features

Certain products may work with the Eshooter App or compatible Bluetooth-enabled devices.

Availability of app features may depend on the product model, hardware version, operating system, app version, and compatibility requirements.

You are responsible for using supported devices, following the applicable instructions, and installing updates where reasonably necessary for the intended operation of the product.

Bluetooth connectivity, mobile operating systems, wireless interference, device settings, or third-party platform changes may affect availability or performance.

We may update or modify app features to maintain security, improve functionality, or address technical issues, subject to applicable law and any express product commitments.

Your use of the App may be subject to separate app terms, license conditions, or privacy notices presented within the App or app store. If separate terms are provided, please review them before use.

Nothing in these Terms guarantees indefinite compatibility with every phone, operating system, or third-party device.

15. Intellectual Property

Unless otherwise indicated, the website's content—including text, photographs, graphics, logos, product descriptions, videos, software, designs, and other materials—is owned by or licensed to Eshooter and is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial browsing and purchasing purposes.

Except as permitted by law or authorized in writing, you may not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from our content.

Third-party trademarks, brand names, and product names remain the property of their respective owners. Their use on our website does not, by itself, imply sponsorship, endorsement, or affiliation beyond any expressly stated licensing or collaboration arrangement.

If you believe content on our website infringes your intellectual property rights, contact us with sufficient information to identify the material and explain your claim.

16. Reviews and User-Submitted Content

If our website permits you to submit reviews, comments, photographs, suggestions, or other content, you remain responsible for the content you submit.

You represent that you have the necessary rights to submit that content and that doing so does not violate applicable law or third-party rights.

To the extent permitted by law, you grant Eshooter a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and adapt the content for purposes related to operating, improving, and promoting our business.

This license does not transfer ownership of your content to Eshooter.

We may remove or decline to publish content that we reasonably consider unlawful, fraudulent, misleading, abusive, infringing, or otherwise inconsistent with our policies.

We will handle any personal information contained in user submissions in accordance with our Privacy Policy and applicable law.

17. Third-Party Services and Links

Our website may include links to third-party websites or integrate services such as payment processors, shipping providers, analytics tools, social media services, or app platforms.

These third parties may operate under their own terms and privacy policies.

We are not responsible for the independent content, availability, or practices of third-party services, except to the extent required by applicable law.

A link or integration does not, by itself, constitute an endorsement or guarantee of a third-party service.

18. Website Availability and Disclaimers

We make reasonable efforts to keep our website available, secure, and accurate.

However, we do not guarantee that the website will always be uninterrupted, error-free, compatible with every device, or free from technical vulnerabilities.

To the maximum extent permitted by law, website services and general informational content are provided on an “as available” basis.

This section does not override an express product warranty, a binding product description, or any statutory right or remedy that applies to a purchase.

19. Limitation of Liability

To the extent permitted by applicable law, Eshooter will not be liable for indirect or consequential losses that were not reasonably foreseeable when the relevant contract was formed.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, death or personal injury where exclusion is prohibited, defective products where liability cannot lawfully be excluded, or any other liability that cannot legally be excluded or limited.

Any other limitation of liability will apply only to the extent that it is lawful and enforceable in the relevant jurisdiction.

Where mandatory consumer protection laws provide a remedy, those laws take precedence over any inconsistent provision of these Terms.

20. Indemnification

To the extent permitted by applicable law, you may be responsible for losses and reasonable costs directly arising from your unlawful use of the website, your infringement of third-party rights, or your material violation of these Terms.

Any such responsibility is limited to the extent that the relevant loss is attributable to your conduct and the applicable law permits recovery.

This section does not require you to indemnify Eshooter for losses caused by Eshooter’s own unlawful conduct or where such an obligation would be prohibited by law.

21. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

22. Changes to These Terms

We may update these Terms to reflect changes in our products, website, business operations, or legal obligations.

The updated version will be published on this page with a revised “Last Updated” date.

Changes will take effect as permitted by applicable law. Where required, we will provide additional notice or obtain consent.

Changes will not retroactively remove rights that have already accrued to customers.

23. Governing Law and Dispute Resolution

These Terms are governed by the laws of Hong Kong, except to the extent that mandatory law in a customer's jurisdiction requires a different result.

Subject to mandatory consumer rights and applicable rules on jurisdiction, the courts of Hong Kong shall have jurisdiction over disputes arising from these Terms or the use of our website.

Nothing in this section prevents a consumer from relying on mandatory rights or remedies available in their country of residence where those rights apply.

24. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

Any invalid or unenforceable provision will be interpreted or adjusted only to the minimum extent necessary where permitted by law.

25. No Waiver

Our failure to enforce a provision of these Terms on one occasion does not waive our right to enforce that provision later.

26. Entire Agreement

These Terms, together with the Privacy Policy, Return & Refund Policy, Warranty Policy, Shipping Policy, and any applicable product-specific terms, govern your use of the website and purchases from Eshooter, subject to any separate agreement that expressly applies and any mandatory legal requirements.

If a specific policy conflicts with these Terms, the applicable mandatory law will prevail. Otherwise, the relevant product-specific or transaction-specific policy will apply to the subject it expressly governs.