Privacy Policy

E-SHOOTER TECHNOLOGY(HongKong) CO., LIMITED, operating under the Eshooter brand (“Eshooter,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://www.eshooter-world.com, create an account, place an order, subscribe to our marketing communications, contact us, or otherwise interact with our online store.

Our online store is hosted on Shopify. We also offer products that can connect to the Eshooter App or use Bluetooth features. Where relevant, this policy explains how information associated with these products may be handled.

Please read this policy carefully. By using our website, you acknowledge that you have had the opportunity to review it. Where consent is legally required for a particular type of data processing, we will seek that consent separately.

1. Who We Are

Brand: Eshooter
Registered Company Name: E-SHOOTER TECHNOLOGY(HongKong) CO., LIMITED
Website: https://www.eshooter-world.com
Jurisdiction: Hong Kong
Customer Service Email: Support@eshooter-world.com

For questions about this Privacy Policy or your personal information, you can contact us using the details above.

2. Personal Information We Collect

The information we collect depends on how you interact with our website, store, products, and services.

A. Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

  • Contact information: Name, email address, telephone number, and billing or shipping address.

  • Order information: Products purchased, order number, transaction details, delivery preferences, and purchase history.

  • Account information: Login credentials, saved addresses, account preferences, and other information associated with your customer account.

  • Customer support communications: Messages, questions, troubleshooting details, photographs, videos, and other information you submit when contacting us.

  • Marketing preferences: Newsletter subscriptions, communication preferences, and records of your consent or opt-out choices.

  • Other information: Information you choose to provide through product reviews, surveys, promotions, or other website features.

Please avoid sending sensitive personal information unless it is necessary for your request.

B. Payment Information

When you make a purchase, payment information is processed through the payment methods and providers available at checkout.

Depending on the payment method, the relevant provider may process payment card details, billing information, transaction identifiers, and fraud-prevention information.

We receive information necessary to confirm, manage, and reconcile your order. We do not intentionally collect or store full payment card details on our own systems where payment processing is handled by a third-party provider.

The processing of payment information is also subject to the relevant payment provider's privacy policy and terms.

C. Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical and usage information, including:

  • IP address and approximate location derived from it.

  • Browser type, operating system, device type, and language settings.

  • Website pages visited, products viewed, searches, and interactions.

  • Referring websites or marketing campaigns.

  • Date, time, and duration of visits.

  • Shopping cart activity, checkout interactions, and website performance information.

  • Cookie identifiers and similar online identifiers.

We use this information to operate the website, remember preferences, understand customer behavior, measure performance, improve the shopping experience, and help detect fraud or security issues.

D. Information from Third Parties

We may receive information from third parties that help us operate our store and business, including Shopify, payment processors, shipping and logistics providers, analytics services, advertising platforms, customer support tools, and marketing service providers.

For example, a shipping provider may provide delivery status information, while a payment provider may notify us whether a transaction has been authorized or flagged for review.

We may also receive information about interactions with our advertisements or marketing communications, subject to applicable law and your preferences.

3. How We Use Personal Information

We use personal information for legitimate business purposes and other purposes permitted by applicable law, including:

Processing and Fulfilling Orders

  • Confirming and processing purchases.

  • Arranging payments, shipping, and delivery.

  • Providing order confirmations, tracking information, and service updates.

  • Managing returns, refunds, exchanges, warranty claims, and product support.

  • Maintaining purchase and transaction records.

Managing Customer Accounts

  • Creating and maintaining customer accounts.

  • Allowing you to view order history and manage account information.

  • Authenticating account access and protecting account security.

  • Providing account-related assistance.

Customer Service and Product Support

  • Responding to questions and complaints.

  • Troubleshooting product issues.

  • Providing installation guidance, warranty support, and product-related information.

  • Improving our customer support and service processes.

Operating and Improving Our Business

  • Maintaining website functionality and performance.

  • Understanding how customers use our website and products.

  • Improving product descriptions, compatibility information, and the shopping experience.

  • Analyzing sales, website traffic, and customer trends.

  • Testing and improving website features and services.

Marketing and Advertising

Where permitted by law and consistent with your preferences, we may use personal information to:

  • Send newsletters, product announcements, promotions, and other marketing emails.

  • Inform you about new products, product updates, or special offers.

  • Measure the performance of marketing campaigns.

  • Show or measure advertisements on third-party platforms.

  • Understand which products or content may be relevant to customers.

  • Build audience segments or similar audiences for advertising, where supported by the relevant service and permitted by law.

You can unsubscribe from marketing emails using the unsubscribe link in the email or contact us to update your preferences. You may still receive essential transactional messages, such as order confirmations and service communications.

Where required by law, we will obtain consent before sending direct marketing communications or using certain technologies for advertising.

Security, Fraud Prevention, and Legal Compliance

We may use information to detect suspicious transactions, prevent fraud, secure our systems, enforce our terms and policies, resolve disputes, respond to lawful requests, and comply with applicable legal obligations.

4. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, scripts, and similar technologies.

These technologies may be used for the following purposes:

Essential Cookies

These support core website functions, such as shopping cart management, checkout, security, account authentication, and remembering essential preferences.

Some essential technologies are necessary for the website to function and may not be disabled through our website settings.

Analytics and Performance Cookies

These help us understand how visitors use the website, which pages or products receive attention, and how the website performs.

We may use Shopify analytics or third-party analytics services, depending on the tools enabled on our store.

Advertising and Marketing Cookies

Where enabled, these technologies may help measure advertising effectiveness, understand customer interactions with marketing campaigns, and deliver or personalize advertisements on third-party platforms.

These technologies may allow participating providers to associate website activity with identifiers they hold, subject to their own policies and applicable law.

Managing Cookies

You can manage cookies through available website privacy or cookie settings and through your browser settings. Where required by law, we will provide appropriate consent controls for non-essential cookies or similar technologies.

Blocking certain cookies may affect website functionality, including shopping cart, account, or checkout features.

The specific cookies and technologies used may change as our website and service providers change.

5. How We Share Personal Information

We do not sell personal information to third parties in exchange for money. However, certain disclosures or advertising-related data sharing may be considered a “sale,” “sharing,” or targeted advertising under some privacy laws. Where applicable, we will provide the required disclosures and opt-out mechanisms.

We may share personal information with the following categories of recipients when necessary for the purposes described in this policy.

Shopify and Store Infrastructure Providers

Our store is hosted on Shopify. Shopify and related service providers may process personal information to support store operations, checkout, order management, fraud prevention, analytics, and other platform functions.

Shopify's own privacy practices are described in its Privacy Policy.

Payment Providers

Payment processors and payment service providers process transactions, verify payments, detect fraud, and support refunds or payment disputes.

Shipping and Logistics Providers

We share relevant information, such as your name, delivery address, telephone number, and order details, with shipping carriers, warehouses, and logistics partners to fulfill and deliver orders.

Analytics and Advertising Providers

Where enabled and permitted by law, we may share certain identifiers, website activity, or campaign interaction information with analytics providers and advertising platforms to measure performance and support advertising activities.

The actual providers and data shared depend on the integrations enabled on our store.

Email Marketing and Customer Support Providers

We may use third-party services to send newsletters, manage subscriptions, respond to customer inquiries, and maintain support records.

These providers may process personal information on our behalf in accordance with their contractual obligations and applicable law.

Professional Advisers and Authorities

We may disclose information to legal advisers, accountants, auditors, insurers, regulators, law enforcement agencies, courts, or government authorities where necessary to comply with legal obligations, protect rights, investigate fraud, or resolve disputes.

Business Transfers

If our business is involved in a merger, acquisition, restructuring, financing, or sale of assets, personal information may be disclosed or transferred as part of that transaction, subject to applicable privacy requirements.

With Your Consent

We may share information for another purpose where you have been informed and have provided consent when required by law.

We do not authorize service providers to use personal information received from us for unrelated purposes where such use is prohibited by applicable law or our agreements with them.

6. International Data Transfers

Eshooter serves customers internationally. As a result, personal information may be processed or accessed in countries other than the country where you live.

Depending on the services used, information may be processed by Shopify and other service providers in the jurisdictions where they or their infrastructure operate.

Privacy laws and protections may differ between countries. Where required by applicable law, we will implement appropriate safeguards for international transfers, such as contractual protections or other legally recognized transfer mechanisms.

7. Eshooter App and Bluetooth-Connected Products

Certain Eshooter products may connect to the Eshooter App or use Bluetooth features for configuration, customization, monitoring, or other product functions.

The information involved depends on the product, app version, features used, permissions granted, and technical design.

Bluetooth and Local Device Communication

Bluetooth may be used to discover compatible products, connect a phone to a device, and adjust supported settings.

Some communications may occur directly between your phone and the connected product. We will not assume that information exchanged locally over Bluetooth is uploaded to our servers unless the relevant app or feature actually transmits it.

App and Device Information

Depending on the features used and the app's actual data practices, information may include app version, operating system, device model, connection status, diagnostic information, configuration settings, or contact information provided by the user.

The exact categories of information collected, whether device settings or diagnostic information are transmitted to a server, and how long that information is retained depend on the app's implementation and applicable disclosures.

App Permissions

You can manage app permissions through your mobile device settings. Disabling certain permissions or Bluetooth functionality may prevent some features from working.

Separate App Privacy Information

The Eshooter App may be distributed through third-party app stores and may be subject to a separate privacy notice and the app store's terms.

Please review any privacy disclosures presented in the App or app store. This website Privacy Policy primarily covers the Eshooter online store and website. It does not replace a separate app-specific privacy notice where one applies.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, warranty administration, accounting, fraud prevention, dispute resolution, and compliance with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

For example:

  • Order and transaction records may be retained for accounting, tax, legal, and dispute-resolution purposes.

  • Customer account information may be retained while your account remains active and for a reasonable period afterward where necessary.

  • Customer service records may be retained to resolve issues and maintain service history.

  • Marketing information may be retained until you unsubscribe or it is no longer needed, subject to applicable legal requirements.

  • Technical and analytics data may be retained according to the settings and policies of the relevant service providers.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to legal and operational requirements.

9. Data Security

We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, security monitoring, secure connections, and the use of reputable service providers.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

You should use a strong, unique password for your account, protect your login credentials, and contact us promptly if you suspect unauthorized access.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable law, including any legally required notifications.

10. Your Privacy Rights and Choices

Depending on your location and the laws applicable to you, you may have rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Object to or request restrictions on certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Request a copy of certain information in a portable format.

  • Opt out of certain targeted advertising, data sharing, or profiling activities where applicable.

  • Lodge a complaint with a relevant privacy regulator.

These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before responding to a request.

Hong Kong Privacy Rights

We aim to handle personal data in accordance with the Hong Kong Personal Data (Privacy) Ordinance and other applicable requirements.

Where applicable, individuals may request access to or correction of their personal data through the appropriate process.

Rights in Other Jurisdictions

If you reside in a jurisdiction with additional privacy protections, including certain U.S. states, the European Economic Area, or the United Kingdom, you may have additional rights under the laws applicable to you.

The availability and scope of these rights depend on the relevant law and the circumstances of the processing.

How to Submit a Request

To exercise a privacy right or ask a question about your information, contact:

Email: Support@eshooter-world.com

Please describe your request clearly. We will respond within the timeframe required by applicable law.

11. Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you emails about new products, offers, product news, and other updates.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary non-marketing messages related to your orders, account, security, or customer service.

Where required by law, we will obtain consent before sending marketing communications or using personal information for direct marketing. You may object to or withdraw consent for such processing as permitted by applicable law.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, app stores, social media platforms, payment services, or other external services.

When you visit or use those services, their own privacy policies and terms may apply. We do not control the independent privacy practices of third parties.

We encourage you to review their privacy information before providing personal information.

13. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases or use the relevant services in their jurisdiction.

We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us. We will review the matter and take appropriate action as required by law.

14. Do Not Track and Advertising Preferences

Some browsers offer “Do Not Track” settings, but there is no universally adopted standard governing how all websites must respond to these signals.

Our handling of browser signals and privacy preferences will depend on the technologies implemented on our website and applicable legal requirements.

Where required by law, we will honor recognized opt-out preference signals or provide other legally required methods to opt out of certain advertising-related processing.

You can also manage marketing email preferences using the unsubscribe link and adjust available cookie settings through our website or browser.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, products, website technologies, service providers, or legal obligations.

When we make changes, we will publish the revised policy on this page and update the “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your personal information is handled, please contact us:

Brand: Eshooter
Registered Company Name: E-SHOOTER TECHNOLOGY(HongKong) CO., LIMITED
Website: https://www.eshooter-world.com
Customer Service Email: Support@eshooter-world.com

We will review your inquiry and respond in accordance with applicable law.